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Strategies during the pandemic as an Essential Service & Repair Business

Updated: Jan 17, 2023

During this time of crisis caused by the COVID-19 pandemic, our team is taking every bit of precaution to keep our workers and customers as safe as possible.

As an essential business, it is our duty to continue operating for the health and safety of our communities, while adapting to a new work environment that embraces social distancing and further implementation of the use of protective equipment (PPE) throughout the day and during service calls, service, or repair.


Behind the scenes:

We are happy to say that during this time of shelter-in-place in California, and as many other states, we are maximizing our opportunities to provide extensive training for our team that focuses on efficiency of our services and customer care. Including, and in addition to small changes to our website, we have implemented the following to improve the user experience:

  1. Working with more warranty providers, with the newest being Magic Chef, and Norpole Inc.

  2. Apple Pay and Google Pay are now payment methods that we accept! (Learn more from our announcement here)

  3. Credit Financing option through PayPal Credit is now available! PayPal Credit Financing is available based on PayPal's credit approval. (Learn more from our announcement here, or visit our Financing Department)

  4. Online extensive training for technicians through Fujitsu official service and support training, via fujitsu-general.com

  5. Remote and Working from Home - During shelter-in-place, we are allowing our office staff to WFH and utilizing video-conferencing tools or other equipment, software, and technology to facilitate efficiency of our workflow and ensure privacy for our customers and team. Such modifications to work include the use of Zoom, FaceTime, privacy screens, etc.

  6. Tech Recruitment - We have shared a link to our official online Application for Service Tech on Facebook jobs, to make it easier for technicians to find our online application and apply directly. Technicians may also express interest by following the quick-apply process through Facebook Jobs.




HOW THIS AFFECTS YOU


To reduce our workers' exposure to hazardous situations, we are taking the following safety measures for our Techs, Workers, and Customers to follow:

  • Servicing Emergency: Emergency house calls, repair, or service

  • Distancing: Maintaining a minimum of 6ft of distance at all times from person to person

  • Personal Protective Equipment: PPE including gloves and masks must be used by workers at all times


For the safety of everyone, we will not attend appointments where the customer has or recently had:

  • Possible exposure to COVID-19

  • Have recently traveled internationally

  • Flu-like or common cold symptoms

  • Fever, cough, shortness of breath

  • Sore throat


We respectfully ask our customers and workers to follow the above guidelines. If the above guidelines are not followed, our Techs will leave the premises immediately and the customer may incur a fine.


The safety and health of our community is our top priority and we understand these are difficult times. It is everyone's responsibility to do all we can to reduce the spread of the virus in our communities, as hospitals do not carry enough medical equipment to care for or save the lives of all who become sick in large numbers (source: NPR).


Thank you for your cooperation during this difficult time.



Sincerely,


Support Team

Lawler Appliance

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